Overview of the role of a Personal Assistant/Secretary/Administrative Assistant/Front Desk Officer and office Management; Developing a professional image/personal presentation; Email Management techniques and Records’ Management; Office Management and Supervision systems; Time Management and assessing personal efficiency; Managing Meetings; Presentation Skills; Diary Management; Managing your boss; Managing people (Customer care); Front Desk Management; Records Management; Overview of management skills; Managing change; Delegation; Team work and team building; Effective planning; Decision making; Essentials of project management; Report writing; Communication skills; Negotiation skills; Conflict management; Stress management; etiquette;