Overview of the role of a Personal Assistant/Secretary/Administrative Assistant/Front Desk Officer and office Management; Developing a professional image/personal presentation; Email…
CLIENTS
Human Resource Management for non-Human Resource Managers
Human Resources Management; HR Planning; Recruitment and Selection; Training and Development; Performance Management; Compensation and Benefits; Making teamwork work; How…
Setting organisation goals and objectives
Understanding the vision and mission; SMART objectives; Strategic planning; Setting goals; Cascading organisational strategic plan to individual staff work plans;…
Archives and records management
Records management; Archives and Manuscripts; Digital presentation; Film and Media collections; Introduction to Presentation; Audio preservation; Digital records; Rare books…
Essentials of Fleet Management
Role of Fleet manager/Transport officer; Managing fuel; Vehicle hire/lease; Managing the fleet; The relevant legislation; Procurement and disposal; Key Internal…
Customer Relationship Management and business etiquette
Understand Customer Relationship Management; Competitive Advantage through Customer Relations Management; Assessing Your Own Customer Relationship Performance; Implementing a Customer Relations…
Effective Grants Management
Grants management cycle; Project administration; Complying with donor regulations and requirements; Reporting; Managing the project team; Documentation; How do develop…
Effective credit management and debt recovery strategies
Strategic importance of credit management; Fundamentals of an effective Credit management policy; An overview of The Financial Institutions (Credit Classification…